Customer support

How can we help?

Questions about our gifts, an order, your experience, or anything else? Send us a note and include your email so we can reply.

Send us a message

General customer support

Tell us what you need.

Use this form for questions about our gifts, products, website, an order, or anything else. If you’re organizing for a business, group, team, or event, use our dedicated corporate and bulk-order inquiry.

Business and group inquiriesShare your Philly gift story
Send a note

Share a little context and we’ll reply to the email address you provide.

For Philly gift givers

Share your Philly gift story

Tell us about the gift or the moment around it. Your story and contact details stay private while the team reviews it. Sharing a story is optional.

Yes consent permits consideration only; it does not guarantee publication. Any publication requires human review and admin approval, and stories are never published automatically.

Your story, for review

Your email lets the team follow up and will not be published.

May we consider your story for possible publication after human review?

Yes consent permits consideration only. Submission does not guarantee publication. Stories stay private until human review and admin approval.